MERCEDES BENZ BEEN BAD!

For those of you considering purchasing a Mercedes, run the other way!!! I mean it!!! As fast as you can!

I recently got my Mercedes and my experience has been AWFUL!

First of all, the day I got my car it was not clean or ready. It had rubber bands on every seat belt, it already had a stain on the carpet and there was something sticky on one of the door panels. That was encouraging huh? I mean, call me crazy but when you pay this much for a car I don't think it's a false expectation to think it should be CLEAN when you pick it up.

The salesman, who will remain nameless here, had previously told us that he would give us a 360 degree overview of the car and when I drove off the lot I would pretty much have all my questions answered. Yeah, I thought!

Well there is a "C/S" button by the gearshift. Salesman tells me that this is for summer weather or cool weather. The "C" allows you to start in 2nd gear in case of frozen roads or snow. Hey, it sounded good to me.

We then wanted to see how the seats folded down....well it took us a while.

There is an actual computer in the car and he was going to show me how to maneuver in between screens for programming,..that is if he actually knew how to do this -- which he did NOT.

We then move on to the wonderful "dynamic" seats. There is a pulse button and when I asked what it was for I was actually told that the bottom of the seat vibrated on my bottom. I told him the only vibrations I felt was the motor running and I was told that it was very 'subtle' and it wasn't meant to be a big thing. Again, I am taken in hook line and sinker.

After reading the manual, I discovered that the "C/S" button is for Comfort/Sport and has nothing to do with the weather. The computer in the car took some getting used to, but if my job was to know the computer I think I would have had it down. Also, the pulse button is a moving lumbar support to stimulate your back if you are driving long distances and really is misnamed since it has nothing to do with 'pulsing your bottom'.

When I asked Salesman about the stain on the carpet, I am told that the carpet will get that way over time and maybe I should consider scotchguard!!!!

Oh yeah! Can you believe that!?

As we leave we remind Salesman that our tolltag is still on the front license plate of the trade-in car but we didn't take it off yet and had already cleaned out the car of any tools. Could they do it? Oh, NO problem!

So we get on the road and the carpet comes undone from the middle console and is flapping away. I am feeling real confident in my new car now! Sheesh!

We put the car in the garage and as I am looking around in the backseat I happen to notice something under the seat. It was a huge wad of stickers that apprently came on the car which were discarded there. After walking around the front of the car to go into the house I see a paintchip on the front bumper. Unbelievable!

I call Mercedes with a list of concerns and I am told that when I bring my car in to have the license plate put on that Salesman will go over them with me and try to make them right.

Salesman gives me a very concerned call and tells me to call ahead in the next week and he will certainly make sure I am happy.

This week I call to come in and get my license plate put on, the tolltag attached and go over my concerns. Well, he let's me know that the license plate was fed-exed to me because my temporary tag had expired. Well, darn! I let him know I was wanting to come in and have them attach the toll tag with the license plate and he replies with "what toll tag"? I knew right then we had a problem.

The trade-in had been sold with our tolltag attached to the license plate. Not to mention my temporary tag had NOT yet expired and I had several things still unresolved. And hadn't we both said I would come in and do this? There was no call to inform me that my tags were in or that they were being fed exed to me and Salesman said that was a 'courtesy' to make sure I wasn't driving around with expired tags. Which I was NOT.

Salesmand says he will check on it and calls me back. When I answer the phone he says "lost and found" here! Ugh.....!!!

Salesman tells me to cancel the tolltag, go to the tolltag store and purchase another one for $37.50 and bring him the receipt and he will try to get it reimbursed.

Then he later calls me and says "Super Detective at your service"..umm, is this guy for real? He said the people that purchased the car agreed to bring the toll tag back and that salesman himself will get it to me. Well, forgive me for not holding my breath on that one.

Customer Service at it's best!!!

Comments

[Always a Maid of Honor never a BRIDE]

Oh Yuck... Guess you should have stuck with Lexus! :)

[Vats the mattr Sveethrt]

And you just thought those Jap Cars were made of used Beer cans. I say BUY Shapaneeese. Can you say L _ _ _ _. I say BUY AMAAREECAN!!! Can you say L _ _ _ _ _ _. Bet that German piece of @#$^&@ can't even haul as many flowers as a L _ _ _ _ can. Thas is not to be used as a piik-up truck either I'm sure the salesman told you. All is not lost though. you can always borrow a good L _ _ _ _ from Vitamita Man. or a good L _ _ _ _ _ _ from your hired help.
Count the Blanks(Thats a hint)

[Darcella]

I love my Lexus..
Sorry... cause I love you too.