Well, have you ever been on the phone trying to get some information from an automated customer service recording?
Sure, we all have. Right?
Well, have you ever done this while sitting at your desk in front of your computer?
Again, no big deal...
Well, have you ever tried inputting requested information from the automated voice via your KEYBOARD and not the keypad on your telephone and then wonder why the idiots can't figure out what you are trying to send?
No? Me neither then...
<Walks away humming.>